Advantages of Chatbots in Healthcare Industry Healthcare Chatbot Benefits

types of chatbots in healthcare

When a patient sees their therapist again a week later, they frequently ask for past documentation. The communication and knowledge gaps are efficiently closed by chatbots for healthcare providers. This results in improved patient care through more accurate diagnoses of patients’ needs. Conversational AI is a growing field of technology that leverages data and artificial intelligence to create virtual assistants with the ability to converse in natural language.

What is chatbot and types of chatbot?

Chatbots, also called chatterbots, is a form of artificial intelligence (AI) used in messaging apps. This tool helps add convenience for customers—they are automated programs that interact with customers like a human would and cost little to nothing to engage with.

When using a chatbot, the user indicates complaints and then provides answers to the questions sequentially asked by the chatbot, specifying symptoms and information on their condition. Advanced medical bots are programmed so that each subsequent question depends on the answer to the previous one. Oftentimes, seeking medical attention can be intimidating, even with minor or routine procedures. With the help of chatbots, you can select a doctor for a consultation via chat or video communication, save health data and share it with the selected specialist.

Types of Chatbot’s Purpose For Business Growth

The ubiquitous use of smartphones, IoT, telehealth, and other related technologies fosters the market’s expansion. Market Research Future found that the medical chatbot market in 2022 was valued at $250.9 million and will increase to $768.1 million by 2028, demonstrating a sustained growth rate of 19.8% in a year. As a result of this training, differently intelligent conversational AI chatbots in healthcare may comprehend user questions and respond depending on predefined labels in the training data. It is only possible for healthcare professionals to provide one-to-one care.

A warning for health care AI – POLITICO – POLITICO

A warning for health care AI – POLITICO.

Posted: Tue, 09 May 2023 07:00:00 GMT [source]

It contains various patient information or data collected from doctors’ clinics, pharmacies, etc. Electronic Health Records, in short, include everything about the patient (allergies, treatment plans, etc.). AI chatbots can access many databases as part of their training data to help provide timely answers. They can inform patients about public health concerns like Covid, measles, or the flu. They answer many of the patients’ frequently asked questions at any time of the day and direct patients to doctors if human intervention is required. In addition to providing medical assistance, healthcare professionals schedule patient appointments and handle patient data and medical records.


AI chatbots can provide quick and accurate information, automate repetitive tasks, and allow for remote monitoring and communication. Additionally, AI chatbots can improve patient engagement and provide mental health support, making healthcare more accessible and efficient. In summary, AI chatbots can aid healthcare providers in delivering better care while improving operational efficiency. Healthcare chatbots have the potential to reduce costs for both patients and healthcare providers.

Diagnosis chatbots are like digital doctors that can help you figure out what’s going on with your health. They ask you about your symptoms and then use that information to recommend potential causes and treatments. It’s a quick and easy way to get to know about your health and what you can do about it. Mental health chatbots are a cool way for people to get support for their mental well-being.

Why are chatbots important in healthcare?

In addition to answering the patient’s questions, prescriptive chatbots offer actual medical advice based on the information provided by the user. To do that, the application must employ NLP algorithms and have the latest knowledge base to draw insights from. This provides a seamless and efficient experience for patients seeking medical attention on your website. Being able to reduce costs without compromising service and care is hard to navigate. Healthcare chatbots can help patients avoid unnecessary lab tests and other costly treatments. Instead of having to navigate the system themselves and make mistakes that increase costs, patients can let healthcare chatbots guide them through the system more effectively.

types of chatbots in healthcare

24/7 availability means that healthcare facilities no longer need to hire additional staff to handle requests at non-standard times. The advantage of chatbots in the medical field is that they are available 24/7. And this is one of the biggest problems currently being solved by chatbots in the healthcare industry.

Let’s take the next step towards digital health transformation

To develop a useful chatbot, you need help from industry experts, and Glorium Tech is a reliable partner for that. Chatbots for hospitals reduce the load on the reception and call center operators, thanks to the ability to serve an unlimited number of people simultaneously. There are no sick days, bad days, or vacations; it works whenever you want it to. Chatbots’ key goal is to provide immediate assistance when clinicians aren’t available, so adding targeted information that can be delivered upon request will make an assistant more helpful. Medical app investors and producers should prioritize developing effective, responsive, tailored assistants that can be trusted not to leak sensitive patient data. Once the chatbot is deployed, monitoring its performance and continuously making necessary updates and improvements is crucial to overall success.

  • These professionals need to maintain their certifications, ensuring quality care.
  • This would increase physicians’ confidence when identifying cancer types, as even highly trained individuals may not always agree on the diagnosis [52].
  • Unlike rule-based bots, it takes much more time to build and train an AI bot.
  • A Juniper study forecasts that healthcare virtual assistants will take care of 75% of interactions without needing any human operator.
  • By sending relevant or engaging information to users, bots pre-qualify leads and move them through a sales funnel.
  • But, despite the many benefits of chatbots in healthcare, several organizations are still hesitant to incorporate bots.

Furthermore, to avoid contextual inaccuracies, it is advisable to specify this training data in lower case. Not only do these responses defeat the purpose of the conversation, but they also make the conversation one-sided and unnatural. While this may be correct, it comes off as an insensitive response for a user with an anxiety disorder. Furthermore, it may not be accurate at all, as there may be other factors predisposing the user to frequent panic attacks.

Research or Treatment

Primarily 3 basic types of chatbots are developed in healthcare – Prescriptive, Conversational, and Informative. These three vary in the type of solutions they offer, the depth of communication, and their conversational style. Those in the healthcare industry can implement them on their sites to help patients get timely medical advice, schedule appointments, send daily reminders, and even send invoices. To combat these two serious issues, more and more companies in the healthcare industry are opting for chatbots. Chatbots offer an engaging way to communicate with patients and provide them with timely information. The result will be difficulties like needing to hire more medical specialists and holding training sessions.

types of chatbots in healthcare

What is chatbot and its type?

Driven by AI, automated rules, natural-language processing (NLP), and machine learning (ML), chatbots process data to deliver responses to requests of all kinds. There are two main types of chatbots. Task-oriented (declarative) chatbots are single-purpose programs that focus on performing one function.